Get your Etsy suspension appeal written in 5 minutes.
Step-by-step wizard for account suspensions, listing removals, and DMCA counter-notices. Plus a free browseable library of every Etsy rule. $5 per letter or $10 / mo unlimited.
Available now for Etsy sellers. No password — sign in with Google or email link.
Policy library
Every Etsy rule in one place. Search by keyword, see real examples, and get step-by-step remediation guidance. Free for everyone.
Policy change alerts
When Etsy quietly updates a rule, Pro subscribers get an email summary in plain English. Don’t get blindsided.
Appeal builder
If your shop is suspended, we write your appeal using cases that have worked for other sellers. Account suspensions, listing removals, DMCA counter-notices. Read what to do when Etsy suspends your account.
How it works
Sign in
Use Google or an emailed link — no password to remember.
Paste your suspension email
Copy the notice Etsy sent you and paste it into the wizard. We identify which rule was cited.
Get your appeal letter in 30 seconds
Review the draft, copy it, then submit it yourself at etsy.com/appeals.
What a winning appeal actually looks like
Most rejected appeals are vague apologies. Every letter we build follows the structure that actually gets shops reinstated — tailored to your shop, the exact rule Etsy cited, and the evidence you provide.
- Names the exact rule Etsy citedOpens with your shop, the suspension date, and the specific policy you were flagged under — not a generic apology.
- Owns the root cause — brieflyTakes accountability without turning personal hardship into the main excuse, a top reason appeals get rejected.
- Lists corrective steps already takenConcrete, completed actions — orders shipped with tracking, buyers contacted, cases resolved — never vague promises.
- Commits to specific preventionA real process change (“processing time set to 5–7 days, low-stock alerts on”), not “I’ll do better.”
- Makes a clean reinstatement requestA professional, accountable close that asks for exactly what you want.
Pricing
| Feature | Free | Pro |
|---|---|---|
| Policy change alertsWhen Etsy edits a policy that affects sellers, our team writes a plain-English summary and emails it to Pro subscribers. Free users see the changes in our public Policy library after the fact. | Browse later | Email when it happens |
| Suspension appeal builderWrite the formal appeal your marketplace requires when a shop is suspended. Step-by-step wizard, saved drafts (free forever), plain-text output. | $5 per letterPay once to generate and copy your letter. Drafts are always free to save. | Unlimited |
| DMCA counter-noticeGenerate a 17 U.S.C. § 512(g) counter-notice for Etsy listings taken down under an IP complaint. | $5 per letter | Unlimited |
| Listing-level appealAppeal a single listing removed for Creativity Standards violations — separate from an account-level suspension. | $5 per letter | Unlimited |
| Policy libraryBrowseable database of 47 Etsy rules. Search by keyword, see real examples, get remediation steps. | Included | Included |
| Support | Email 24h | Email 24h |
How we handle your data
Everything is encrypted
All traffic between you and us uses TLS. Everything we store is encrypted at rest.
Close your account any time
Email hello@shopkeepsentry.com from your registered address. We process the request and delete your data within 7 days.
Your data is safe
We do not sell, rent, or share your account data with anyone else.
Minimum-access principle
We only access your account data when you ask us for support. We don't proactively read your appeal drafts or notification history.
Built on Cloudflare's global edge
The same infrastructure trusted by major banks and governments. Your data never leaves a hardened, redundant data center.
FAQ
Answers to what sellers ask us most.
Is this affiliated with Etsy?
No. We're an independent tool. Etsy doesn't endorse us and we have no inside information. We read the public policy pages exhaustively, the same as you could.
How much does an appeal letter cost?
Free users pay $5 per letter at generation time. You can save drafts for free and work on them indefinitely — the $5 charge only happens when you click to generate and preview the final letter. Pro users pay $10 per month for unlimited letters.
What happens after I generate a letter?
You get the full letter right away. Copy it, then submit it yourself at etsy.com/appeals. We don't file it on your behalf. Read the suspension guide.
Can I cancel Pro?
Yes, one click from your Billing page. Access continues until the end of the billing period you already paid for.
Why was the listing scanner removed?
We built a listing compliance scanner and applied to Etsy for API access. Etsy denied the application. We won't operate a scanner without official API access — scraping would be fragile and against Etsy's terms. Rather than ship something unreliable, we removed it entirely and focused on the appeal builder, which doesn't require API access.
How do you know when Etsy changes a policy?
We monitor Etsy's published help and policy pages every day. When something changes, our team reviews the diff, writes a plain-English summary of what it means for sellers, and emails Pro subscribers. The summaries focus on what to do (e.g. 'update your handmade declarations on listings X and Y'), not just what changed. Free users see the changes in our public Policy library on their next visit. Browse the policy library.
Will you read my emails?
No. You paste the text from your Etsy notice into the appeal wizard. We don't connect to your inbox.
Do you guarantee my appeal will be accepted?
No. We write a strong appeal from cases that have worked for other sellers, applied to your specific situation. Your marketplace makes the final call.
What about Amazon, Shopify, or eBay?
Planned next, once Etsy support is solid.
Why aren't more features on the Free plan?
Each letter is built from appeal cases that worked and is kept current as Etsy's rules change. The $5 covers that work on Free. Pro covers it with the monthly subscription. The Policy Library is free for everyone.
I'm a developer — can I run it myself?
Not today. We're focused on making it work for non-technical sellers first.
Feedback
Tell us what is confusing, missing, or broken. Every message is read by a person.